FAQ

1. Shipping & Delivery

• How long will it take to receive my order? Standard shipping typically takes 5–12 business days for transit, in addition to 1–3 business days for handling.

• Where do you ship to? We primarily ship to all destinations within the United States.

• How can I track my order? Once your order has shipped, you will receive an email with a tracking number that becomes active within 24–48 hours.

2. Returns & Refunds

• What is your return policy? We offer a 30-day return policy for items that are unused and in their original packaging.

• How do I start a return? Please contact us at support@boltgo.shop to initiate the return process.

• When will I receive my refund? Once we receive and inspect your returned item, we will notify you and process the refund to your original payment method.

3. Payments

• What payment methods do you accept? We accept all major credit cards including Visa, MasterCard, American Express, and Discover, as well as Apple Pay and Google Pay.

• Is my payment information secure? Yes, our store is hosted on Shopify, which is Level 1 PCI DSS compliant and uses SSL encryption to protect your data.

4. Contact Us

• How can I reach customer support? You can email us at support@boltgo.shop or call us at +1 330-510-5018.

• What are your business hours? Our team is available Monday–Friday, 09:00 AM to 05:00 PM (EST).